Security incident response, for the day you hope never comes.
When PHI is on the line, minutes matter and improvisation costs. We help you prepare before an incident, respond fast when one hits, and come out the other side with the breach contained and the lessons captured.
Six phases between an alert and a lesson learned
Effective response isn't heroics — it's a practiced sequence. We run each phase deliberately, so the clock works for you instead of against you.
Prepare
Plans, runbooks and roles agreed before anything happens.
Detect
Spot and confirm the incident — and its real scope — fast.
Contain
Stop the bleeding and keep it from spreading further.
Eradicate
Remove the threat and close the way it got in.
Recover
Restore systems safely and verify they're actually clean.
Learn
Debrief, document and harden so it doesn't happen twice.
Response from people who know your systems
In an incident, time spent learning the environment is time the attacker keeps. We already know healthcare systems — so we move on day one.
When PHI is involved, knowing the systems is half the battle. We've been in them for years.
An on-call team ready to engage within an agreed SLA — not a number you hope answers.
A practiced sequence from prepare to learn, so response is deliberate instead of improvised.
Every incident ends in a real post-mortem that actually hardens your posture.
From readiness to recovery
We work with you before, during and after — building the plan, standing ready to respond, and turning every incident into a stronger posture.
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01Incident readiness
Before anything happens, we build the plan — runbooks, roles, communication trees and the tabletop exercises that turn a document into muscle memory.
- IR plan & policy
- Runbooks
- Roles & escalation
- Tabletop exercises
02Retained response
An on-call response team with an agreed SLA, who already know your environment — so when the alarm goes off, the people answering aren't starting from zero.
- On-call team
- Defined SLA
- Environment familiarity
- Priority engagement
03Active response
When an incident is live, we lead or support the response — containing the threat, coordinating the team, and preserving the evidence the aftermath will need.
- Containment
- Eradication
- Coordination
- Evidence preservation
04Recovery & post-incident
We restore systems safely, confirm they're clean, run a real root-cause analysis, and turn the lessons into hardening so the same door doesn't open twice.
- Safe recovery
- Root-cause analysis
- Lessons learned
- Posture hardening
The incidents we're built to respond to
Ransomware
Containment, recovery and the hard decisions, handled with a clear head.
- Isolation
- Recovery options
- Decryption / restore
- Negotiation guidance
Data breach / PHI exposure
Scoping what was exposed and what the law requires you to do about it.
- Exposure scoping
- Forensics
- Notification support
- OCR readiness
Account compromise
Locking out the intruder and finding out how far they got.
- Access revocation
- Lateral-movement hunt
- Credential reset
- MFA hardening
Insider incidents
The sensitive ones — handled discreetly and with the evidence intact.
- Discreet handling
- Access review
- Evidence chain
- HR / legal liaison
Cloud & infrastructure
Incidents in AWS, Azure or GCP, where the logs and controls live differently.
- Cloud forensics
- Config containment
- Log analysis
- Re-hardening
Third-party incidents
When the breach started at a vendor and reached you through the supply chain.
- Blast-radius scoping
- Vendor coordination
- Exposure containment
- Contractual follow-up
Whether the alarm is hypothetical or going off now
No plan yet, a capable team that needs depth, or an incident unfolding this minute — we meet you where you are and take control of the response.
Unprepared for the day it happens
You've never had a serious incident, so there's no plan, no runbook and no agreed roles. We build the readiness now — because the worst time to design your response is during one.
- IR plan from scratch
- Roles & escalation
- Tabletop drills
- Peace of mind
Capable, but not enough hands
Your team is good, but a real incident needs more capacity and specialist depth than day-to-day staffing allows. We're the surge team that already knows your environment.
- Surge capacity
- Specialist depth
- Retained readiness
- Force multiplier
It's happening right now
Something is wrong and the clock is running. We engage fast to contain the damage, take control of the response and stop the situation from getting worse while you regroup.
- Rapid engagement
- Immediate containment
- Response leadership
- Damage control
The first hour decides everything
How an incident ends is mostly determined by how it begins — and whether there was a plan, or just a scramble.
An incident hits and the response is invented on the spot — no plan, unclear roles, evidence destroyed in the panic, and decisions made by whoever shouts loudest at 2am.
- No plan to follow
- Wasted, costly minutes
- Evidence lost
- Decisions made in panic
A retained response team that already knows your environment, with a tested plan and clear roles — so the first hour is execution, not improvisation.
- A tested plan
- Roles already clear
- Evidence preserved
- Calm, fast execution
How working with us works
We learn your environment and agree an SLA.
Plan, runbooks and a tabletop drill.
One call spins up the response team.
Contain, eradicate and coordinate.
Restore safely and verify clean.
Root cause, lessons and hardening.
Response principles we work by
The convictions that keep a bad day from becoming a catastrophe — and make the next incident less likely than the last.
Prepare before, not during
The response you design in calm is worth ten you invent in panic. Readiness is the whole game.
Contain first
Stop the spread before you investigate the cause. A contained incident is a survivable one.
Preserve the evidence
We respond without destroying the forensic trail the investigation, regulators and insurers will need.
Communicate clearly
Calm, accurate updates to the people who need them — leadership, customers and, when required, regulators.
Recover verified clean
We don't call it over until systems are confirmed free of the threat, not just back online.
Every incident teaches
The post-mortem isn't a formality — it's how this incident makes the next one less likely.
Incident response FAQ
Do we need a retainer, or can we just call when something happens?
Both are possible, but they're different. A retainer means we already know your environment and engage within an agreed SLA — which is exactly what you want in the first hour. Ad-hoc response is available, but it's slower and more expensive precisely when speed matters most.
Do you handle the forensics?
Yes. We preserve evidence properly during containment and run the forensic analysis to establish what happened, how, and what was accessed — the foundation for both remediation and any regulatory or legal process that follows.
Will you handle breach notification?
We guide and support the notification process — scoping what was exposed, the OCR and affected-individual obligations, and the timeline — but breach notification is led by your legal counsel. We make sure the technical facts they need are accurate and ready.
What if we don't have an incident response plan at all?
That's a common starting point, and it's the readiness work we do first. We build the plan, runbooks and roles and run a tabletop exercise, so that if an incident comes you're executing a tested process instead of improvising.
How fast can you engage during a live incident?
For retainer clients, within the SLA we agree — typically a matter of hours, because we already know your environment and don't need to ramp up. For new clients mid-incident we move as fast as we can, but the retainer is what buys you speed when it counts.
Would you know what to do in the first hour of a breach?
The best time to plan your response is before you need it. Tell us where you stand today, and we'll make sure the first hour is execution, not panic.
Talk to our team